Signup forms: where they go and what they ask

You will be able to place signup forms where interested visitors will see them and keep the fields to the minimum.

You click through to a website to read one article. Within two seconds a box covers the page asking for your email, your name, your birthday and your phone number. The close button is a tiny grey cross in a corner you can barely find. Most people in that situation do one of two things: they close the tab, or they type a fake address to make the box go away. Neither helps the business that built the form.

Lesson 2.1 gave you a reason for people to sign up. This lesson is about the form itself: where it sits, what it asks, and what it says next to the button.

Put the form where interested people already are

A form works best in front of people who are already interested in your subject. On a small business site, four placements cover most of what you need.

The homepage is the obvious one. Many first-time visitors land there, so a short section offering your lead magnet, partway down the page, catches people who are looking around.

The end of a blog post or guide is often the strongest spot. Someone who read to the bottom of Priya's article on helping a child with P5 fractions has just shown real interest in the exact topic her heuristics checklist covers. Offering it there feels like a natural next step.

A dedicated landing page is a page whose only job is to offer the lead magnet and collect the address. It is what you link to from social posts, your WhatsApp profile, the QR code on Mei Ling's cake boxes, or an ad. The course Content and copywriting that people read covers landing pages in lesson 5.1, The sections of a landing page, top to bottom.

A pop-up appears over the page, either after a delay or when the visitor looks like they are about to leave. It can work well, if you treat visitors kindly, which the last section of this lesson covers.

You do not need all four on day one. Pick the two pages where your most interested visitors already go.

Every field costs you signups

Each extra field on a form is one more thing to type and one more reason to stop. An email address is the only field you truly need.

A first name is worth asking for only if you will actually use it, for example to greet people in your welcome emails. If you are not sure, leave it out. You can always ask later, and lesson 6.2 shows how to collect extra details over time. Phone numbers, birthdays and postcodes on a first signup form mostly cost you signups, and under the PDPA you should only collect what you need for the purpose you stated anyway.

Priya's form has two fields: first name, because her emails are signed and greet parents by name, and email address. Mei Ling's has one, the email address.

Say what they get and how often, next to the button

People decide in the moment they look at the button, so that is where the important information belongs. Put a short line directly beside or under it that says what they will receive and how often. Burying it inside a privacy policy link means nobody reads it at the moment it matters.

Priya's line reads: "Get the heuristics checklist now, then one email a fortnight with a maths tip for P5 and P6. Unsubscribe any time." It does three jobs. It names the lead magnet, it sets expectations for what follows, and it tells parents they can leave. It is also the consent line you drafted in lesson 1.2, doing its legal job and its persuasive job at the same time.

Make the button say what happens, too. "Send me the checklist" tells people what they are about to get. "Submit" does not.

Pop-ups without the annoyance

Pop-ups have a bad reputation because so many are badly done. They appear the instant the page loads, before the visitor has read a word. They cover everything. The close button is hidden or tiny, and on a phone they can be almost impossible to dismiss.

A few habits make them tolerable and often useful. Wait until the visitor has shown some interest, such as scrolling a good way down the page or spending some time on it. Make the close button large and obvious. Do not show the same pop-up again on every page after someone closes it. On phones, prefer a small banner at the bottom of the screen over a box that covers the content. Google also says in its Search documentation that intrusive pop-ups covering the main content on mobile can make a page less useful to searchers, which is one more reason to keep them modest.

Most email tools let you set the delay, the trigger and how often a pop-up repeats, so these choices take minutes once you know what you want.

In the activity below you will sketch your own form: the headline, the fields you will ask for, the button text and the consent line, plus the two pages where it will first appear.

Sketch the signup form for your site with its headline, fields, button text and consent line, and note the two pages where it will appear.

Course

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